Refund and Returns

We want you to be completely satisfied with your purchase at Cigarle.com. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind. Please review the following details regarding our return process, eligibility criteria, timeframe, and other important considerations.

1. Eligibility:

To be eligible for a return, the item must meet the following criteria:

— The item must be in its original condition, unused, and with all original packaging intact. Please ensure that the product is undamaged, clean, and free from any signs of wear or use.

— Any accessories, manuals, tags, or additional items that came with the product should be included in the return package.

— Some products may have additional eligibility requirements or restrictions, which will be clearly stated on the product page. Please review product-specific return policies for more information.

2. Timeframe:

You may initiate a return within 45 days of your original purchase date. We kindly request that you initiate the return process promptly if you are dissatisfied with your order to avoid any delays or complications.

3. Return Process:

To initiate a return, please follow these steps:

— Contact our customer support team through our website’s “Contact Us” page or by using the provided email address or phone number. Our support team will guide you through the return process and assist you with any inquiries or concerns.

— Provide the necessary information, including your order number, the item you wish to return, and the reason for the return. This information will help us expedite the return process and ensure a smooth experience for you.

— If your return request is approved, you will receive detailed instructions on how to proceed. We may ask you to securely package the item and ship it back to us. We recommend using a trackable shipping service and obtaining insurance to protect against loss or damage during transit.

— Upon receiving the returned item, our team will inspect it to verify its condition. Please note that we reserve the right to refuse a return or deduct a restocking fee if the item does not meet the eligibility criteria.

4. Refund or Exchange:

Once the returned item has been received and inspected, we will process your refund or exchange. The following options may be available:

— Refund: If a refund is requested and approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and for the credit to appear in your account, depending on your bank or payment provider. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at ad***@ci*****.com.

— Exchange: In some cases, you may prefer to exchange the item for a different size, color, or alternative product. If an exchange is possible, we will facilitate the process and ensure that you receive the desired item, subject to availability. Any price differences will be handled accordingly. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Exceptions:

Please note that certain items may not be eligible for return or may have specific return conditions due to hygienic reasons, personalization, perishable nature, or other factors. These exceptions will be clearly stated on the product page and will be considered final sale.

6. Customer Support:

We understand that returning an item can sometimes be a complex or challenging process. Our dedicated customer support team is here to assist you and provide the necessary guidance throughout the return process. If you have any questions, concerns, or require further assistance, please don’t hesitate to reach out to us through our website’s “Contact Us” page.